Privacy Policy

Our approach to privacy

The Book Nook takes your privacy very seriously. This notice is to explain our online information practices and the options you have in relation to how we use any information that you provide us with. This note is available at the foot of every page on our website for your ease of reference.

How we collect information

This notice applies to all information collected or submitted on the Book Nook website. On some pages, you can order products, make enquiries, reserve places at events, complete questionnaires and register to receive our newsletter. On these pages we might collect the following information:

Your full name

Your address

Your e-mail address

Your phone number

It’s worth noting that for your security when you purchase a product through our website, we do not retain your credit card information. Instead that information passes directly from you to our online payment processor. Our online payment processor is Stripe. We have reviewed their privacy policy and satisfied ourselves that it aligns with our own but if you’d like to review it for yourself then please read it at https://stripe.com/gb/privacy

How we use information

When you order something on our website, we only use the information that you provide us with to complete that order. We never share this information with any other person or entity except in order to complete your order.

When you give us your email address for the purpose of an enquiry or order we will reply to that email address, but we will not share it with anyone other person or entity and we will not use it for any other purpose.

On our website you can choose to sign-up to our newsletter using your email address. We will use that email address only for that purpose and will not share it with any other person or entity other than within Shopify which is the entity we partner with to take care of the technical dispatch of our e:newsletters. We will not sign you up to that newsletter unless you expressly make that choice. Shopify have their own privacy policy that describes how they use data obtained from anyone signing up to our newsletter. We have reviewed that policy and it aligns with our own approach. Shopify's Privacy Policy can be viewed here. Shopify Privacy Policy

If you subscribe to our The Book Nook book Subscription we will email you to complete a questionnaire requesting your contact details and about your reading tastes We use the answers to choose the right books for you, and send those books to the right place, for the duration of the questionnaire.

We keep your personal information only for as long as required for the purposes for which it’s supplied or for as long as legally required. Where your information is no longer required, we will always make sure it is disposed of in a safe and secure manner. 

Data security

We have internal rules in place at The Book Nook in order to prevent unauthorised access to any information we collect online and to maintain the security and correct use of the data and information we collect.

We never collect or maintain information at our website from those we actually know are under the age of 13.

Confirming or amending personal information

You can check, delete and amend, all your personally identifiable information that we have collected online and retained by emailing us at info@booknookshop.co.uk . To protect your privacy and maintain security we will take steps to confirm your identity before granting access to the information we have collected or permitting any amendments. If you are a repeat customer to our website, you will have the chance to amend your retained personal details whenever logging-in to our website. When you do log-in to our website you will be required to confirm a password that you have previously created.

If you have previously signed up to our newsletter but no longer wish to receive it, then please email info@booknookshop.co.uk. In addition, each time we send a newsletter you will be given the opportunity to unsubscribe.

Cookies are small files that contain information that are transferred to your computer’s hard drive. We use them rarely, but we do use them when beneficial for your online shopping experience, for example in relation to the log-in process and during the purchase process on our website where the use of cookies speeds up return visits and helps provide us with information about the shopping cart and identify any changes. No personal information is stored within these cookies.

Changes to our privacy policy

Any changes to this policy will be posted on this page.

Questions

If you have any questions in relation to our privacy policy, please do not hesitate to contact us at info@booknookshop.co.uk. This Privacy Policy has been reviewed and amended for the purpose of the General Data Protection Regulations which came into force on 25th May 2018 and is kept regularly under review. The legal name of the company controlling data for the purposes of the regulations is The Book Nook Ltd of registered office 65 High Street Ware England, SG12 9AD and our nominated representative for data protection purposes is Julia Chesterman (Director).